1. Handling Time
Standard Orders: 1-2 business days (Monday to Friday).

Orders placed after 2:00pm HKT will be shipped the next business day.

2. Shipping Time

Note: Delays may occur during holidays, customs or peak seasons.

3. Shipping Costs Calculated at Checkout
: Based on weight, size and destination.

Free Shipping: All regions for orders over $300.

4. Tracking & Notifications
Tracking Number Sent: Emailed within 24 hours of shipment.

SMS Alerts: Opt-in at checkout to get real-time updates.

Lost Package: Reported within 15 days of estimated delivery.

5. International Orders
Customs/Duty: You are responsible for the fee (varies by country).

Import Duty Estimates:

US: 0–3% of merchandise value

EU/UK: 5–20%

Please contact your local customs office for details.

6. Special Handling Required

Signature: For orders > $500.

Gift Wrap: Add at checkout ($5).

Commercial/Bulk Orders: Send shipping quote via email.