Frequently Asked Questions
Your Questions, Answered

How long does it take to receive my order?
Every piece is made to order—a process taking 1-2 weeks for careful craftsmanship. After that, shipping usually takes 7-14 business days (Standard) or 3-5 business days (Express). So in total, plan for 2-3 weeks. We’ll email tracking details as soon as it ships!

What’s your return policy?
We offer 14-day returns for unworn/unwashed items with tags attached. Just email us at elkgrovebowl@outlook.com to start the process. Returns ship to our Hong Kong studio (you cover return shipping; we handle customs paperwork).

Do you ship worldwide?
Absolutely! We ship globally from Hong Kong. Standard shipping is free for orders over $200 USD. Duties or import taxes may apply depending on your country—these are the customer’s responsibility.

How do I know my size?
Check our [Size Guide] for detailed measurements. For shirts and suits, we recommend measuring a similar garment you own. Still unsure? Email us photos of your measurements—we’ll personally advise you.

Can I customize my order?
Yes! We specialize in custom fits, fabrics, and subtle design adjustments. Just note your requests in the cart notes at checkout, or email us directly. We’ll confirm details before crafting.

What payment methods do you accept?
We take all major cards (Visa, Mastercard, Amex), plus Apple Pay, Google Pay, and PayPal. All transactions are secured with encryption—we never store your payment details.

How do I care for my Elkgrovebowl pieces?
Hand-wash or dry-clean natural fabrics like silk blends and cotton. Avoid harsh detergents. We include specific care cards with every order to keep your pieces looking timeless.

Need more help?
elkgrovebowl02@outlook.com. We’re happy to help!